Your business survived the pandemic—now what?

Businesses are taking stock of  lessons from the COVID-19 pandemic. Operations have changed and things aren’t going to go back to the way they were pre-pandemic anytime soon. However, opportunities exist for businesses to flourish—if they take certain steps.

Resizing operations, refocusing products, reducing risks, and reanalysing capital are key moves to consider as the pandemic loses strength. Companies that best prepare themselves to adapt to changing scenarios should come out stronger in the end.

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How SMEs can cure their fear of digital transformation

There’s a perception that digital transformation is hard. Businesses resisting it are typically concerned about costs or lack of in-house knowledge. However, those who explore digital transformation quickly discover that these fears are unfounded.

To achieve the benefits of digital transformation, you need to set goals and think of costs as investments.

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Once you’ve read the first article, be sure to read this second article on Harvard Business Review about the importance of today’s CEOs having digital skills – to be able to effectively lead your digital transformation.

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Embracing digitalisation

Don’t get stuck on outdated platforms and legacy software that do not adapt as your business changes and grows. Are you agile across the five dimensions of digital transformation?

Explore guidance for each area in this infographic as you embark on enterprise resource planning (ERP) – adopting a culture of change is a great first step.

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Microsoft Dynamics 365 intelligent business applications

When facing disruptive change, a seeming hallmark of these times, agility and innovation are no longer “nice to haves.” Microsoft Dynamics 365, boosted by intelligent business applications, is empowering countless businesses worldwide to thrive in this changing business landscape where resiliency is a necessity.

The connected, intelligent applications within Dynamics 365 offer businesses limitless possibilities to innovate, create impact, adapt faster, respond rapidly, and work smarter—all while unifying data to deliver more forward-thinking customer experiences.

Connect your workforce to real-time insights, so you can innovate everywhere. With Dynamics 365, your business will be ready for what’s next.

Watch the video to learn more

Eight Finance Trends Every CFO Should Know

The CFO’s role can be summarized with these two truths: 1) If something impacts the bottom line, it’s the CFO’s responsibility, and 2) Everything impacts the bottom line.

As finance leaders take on greater responsibility—from technology to strategy—the modern finance department is shifting. Unified data and intelligent technology are just two of the eight major trends that CFOs should be watching closely.

Sign up to stay connected and access the “Eight trends” infographic. Review the highlights and then, if you like, access the full report.

View: Eight Finance Trends Every CFO Should Know

Three ways to take cloud-based ERP to the next level

In today’s business environment, enterprise resource planning (ERP) systems are crucial. Particularly as we head into a post-COVID world where the way we work has changed – meetings are more frequently held online, and work is being done from multiple locations. By bringing together business functions including financial management, operations, manufacturing, reporting and analytics, and human resources, ERPs enable businesses to be run remotely while maintaining security and driving cost efficiency.

Learn how to take your cloud-based ERP to the next level while expanding the flexibility and adaptability of your business.

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RACQ transforms customer experience with Microsoft Dynamics 365 Business Central

The Royal Automobile Club of Queensland (RACQ) replaced a 22-year-old legacy platform with Microsoft Dynamics 365 Business Central, Microsoft Azure, and Microsoft 365. This enables them to streamline their processes and establish a digital feedback loop that ensures data and insights are always available where and when they are needed.

The result – more engaged workers and better service for RACQ’s 1.7 million members, leading to improved satisfaction.

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What is digital transformation? A necessary disruption

Accelerated by the COVID-19 pandemic, companies are embracing digital transformation to redefine how they use technology, people, and processes to grow and diversify while striving to meet constantly changing customer expectations.

Emerging technology and revamped processes are important for digital transformation—but nothing is more important than having the staff with the right sets of skills.

Learn the five basics steps of digital transformation, and see how organizations are applying new business models, discovering new revenue streams, and avoiding common pitfalls.

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Risk management best practices

Part of running a business is managing risk—but what are the latest hot spots? Our latest infographic shows you what to watch out for, from compliance to cyber threats and several other areas of potential concern.

Review our latest infographic for risk management best practices to keep in mind as you manage and grow your company.

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Essential Key Performance Indicators for Small and Mid-Size Business

Industries, customers, and markets change. Even where and how we work is changing rapidly. As are, no doubt, your business strategies, goals, objectives, services, and products. The ability to quickly diversify, scale, and change your business models is a competitive advantage in any market.

Understanding your customers’ opinions, attitudes, and emotional connections to your brand is called brand sentiment. This leading indicator can help inform how you’re doing in terms of your customer experience, product quality, price competitiveness, and loyalty.

Sign up to stay in touch and download the e-book “Essential Key Performance Indicators for Small and Mid-Size Business.” See how easily and accurately you can measure business outcomes from brand sentiment, and let us know when you’re ready to make a change.

View: Essential Key Performance Indicators for Small and Mid-Size Business