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Dynamics 365 CRM - Sales & Customer Service Pro

Add Sales Professional and/or Customer Service Professional to Business Central to enhance the core functionality in these areas.

Sales Professional

Enhance Business Central's CRM functionality with Sales Force Automation. Manage prospects, pipeline and reporting. Personalise customer interactions, automate your sales process and collaborate with your customers and team while enjoying seamless integration with your Microsoft 365 applications.

Customer Service Professional

Enhance Business Central's service management functionality with case , knowledge, agent and queue management capabilities in Customer Service Professional. Reduce escalations and improve customer satisfaction, optimise service agent performance by acting on insights surfaced in customisable dashboards.

See How Sales Pro & Customer Service Work

Click the left video for a general overview of Sales Pro or the right video to see more about Customer Service Pro.

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