Support
Check out our FAQs for quick answers or log a Support Ticket for personalised assistance from our team.
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Frequently
Asked Questions
Get instant answers to the most common questions about our solutions and the implementation process, designed to ensure your project's success.
What support options does CoreBiz offer for Business Central?
We offer Basic, Standard, Premium, and industry-specific options covering maintenance, enhancements, system monitoring, user assistance, and ongoing optimisation. Each package is designed to scale with your operational needs. See our pricing calculator for a quote
What can I log a support ticket for?
You can request help with troubleshooting, user issues, configuration changes, reporting, integrations, data updates, and minor enhancements. If your request requires project-level work, we’ll guide you through the best next steps.
How do I contact the CoreBiz support team?
You can reach our local support team via email or phone between 9am–5pm (AEST), excluding NSW public holidays. After-hours support is available for Retail/Wholesale Operations packages.
Does support include user training?
Support covers minor guidance and general assistance. For structured training or onboarding, we offer tailored training sessions and documentation to help your team use Business Central confidently.
Can CoreBiz help if my implementation was completed by another partner?
Absolutely. We regularly assist businesses that need system fixes, improvements, audits, or a full project rescue. We’ll review your environment and recommend the best pathway forward.
Can CoreBiz help if my implementation was completed by another partner?
Absolutely. We regularly assist businesses that need system fixes, improvements, audits, or a full project rescue. We’ll review your environment and recommend the best pathway forward. Talk to us to understand how we can help.
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