Ongoing Support, Built Around Your Business
As a Microsoft Cloud Solution Partner, CoreBiz has built its reputation by thinking beyond go-live. We know that the real value of Microsoft Dynamics 365 is realised after implementation—when systems are embedded into daily operations, teams are supported, and the platform continues to evolve alongside your business.
Support for Your business and at every level
Choose from one of our subscription-based support plans or pay as you go at AUD $250 + GST per hour.
Basic Support
Reliable access to CoreBiz consultants during business hours 9am-5pm AEST M-F
Ongoing system maintenance and minor enhancements
Support for day-to-day questions and troubleshooting
Clear visibility of support activity and resolutions
Any additional time over 10 hours will be charged at AUD $225 +GST per hour
Designed for organisations with a steady operational rhythm and minimal customisation needs. Basic Support provides peace of mind that expert help is always available.Standard
Additional 10 hours per month
For growing businesses with evolving requirements
Faster access to senior consultants
Ongoing system optimisation and enhancements
Support for evolving workflows and reporting
Structured visibility across all support activity
Any additional time over 20 hours will be charged at AUD $195 +GST per hour
Standard Support is built for organisations that are actively improving processes, adding users, or refining how Business Central supports the business. It balances responsiveness with flexibility.Premium Support
Priority access to experienced consultants
Proactive system optimisation
Support across finance, operations and integrations
Greater continuity of knowledge across your environment
Any additional time over 30 hours will be charged at AUD $180 +GST per hour
Premium Support is designed for organisations where Business Central is mission-critical. It provides deeper engagement, faster response, and greater continuity across system changes.Retail & Wholesale Operations Support
Extended support hours aligned to retail operations, 8am - 6pm AEST
Coverage across Business Central, Shopify, POS and logistics integrations
Support for cash management and reconciliation workflows
Operational continuity across peak trading periods
Any additional time over 30 hours will be charged at AUD $225 +GST per hour
This tier is purpose-built for retail and wholesale businesses operating across stores, warehouses, eCommerce platforms, and logistics partners. It recognises that downtime, reconciliation issues, or integration failures directly impact revenue.Ongoing Support & & Operational Assurance
We don’t treat support as a helpdesk. Our support model is an extension of our delivery methodology, built on accountability, visibility, and long-term partnership. From day one post go-live, your environment is supported by the same governance mindset that delivered your implementation.
Continuity of Knowledge
Your system is supported by our local consultants who understand your configuration, integrations, and business context, not a rotating ticket queue.
Commercially Aligned Support
We prioritise fixes and enhancements based on business impact, not just technical urgency. Support effort is always aligned to operational risk, compliance, and financial outcomes.
Proactive Risk Management
Support isn’t reactive. We actively monitor patterns, recurring issues, and upcoming Microsoft changes to address risks before they disrupt operations.
Designed for Long-Term Partnership
Our support clients are not transactional accounts. We work with organisations that view Business Central as a long-term platform and CoreBiz as a trusted partner.
Take the First Step Today
Ready to take your business to the next level?
